faqs & things you should know
New Guest Info
A message about your experience
welcome, new guest!
We welcome and cherish the business and friendships that come through our salon. Our goal is to provide all of your hair service needs with the best quality and skills we can offer!
We have continued advanced training and elevated education requirements to ensure that we are all on the same page and equally competent. We encourage clients and newcomers to try several stylists or all.
Our Team Members are just that…TEAM MEMBERS, working together and supporting each other in the workplace to complete all tasks for all the clients. So you are welcome to have a favorite or bounce around to different stylists.
Please call the salon at 215-482-9122 to book your appointment or through our email at platinumhaircompany@comcast.net , we prefer human contact whenever possible. If you are unsure of what to book we are happy to guide you.
We kindly ask that you provide at least 24 hours notice for any cancellations or rescheduling. While we do not require deposits, late cancellation or no show appointments may limit future booking availability. This helps us respect both your time and ours while keeping our schedules running smoothly.
We encourage clients to book ahead a few appointments at a time to guarantee desired appointments and times.
When a client is repeated "No show” we require full price deposits at time of appointment or call for same day booking availability.
Booking
We accept: VISA, MASTERCARD, DISCOVER, DEBIT or CASH or CHECK.
A 3.5% processing fee applies to all credit/debit card payments.
We cannot add gratuity to any electronic transaction, however, cash and venmo are accepted for gratuity.
Our prices are subject to change over time, what is listed is a guideline. Most color services are customized and prices based on your individual hair goals, and maintenace needs.
Payment & Pricing
Book a free consultation for ordering and or information.
Ordering hair is non refundable as it is non-returnable.
Extensions
There is a parking lot located behind the salon building. Enter through the driveway between our salon and the barbershop next door (see barber pole at driveway entrance).
Park on the LEFT side of the lot whenever possible.
Parking
call now to book
Contact us today with your questions or to reserve your appointment.
